Learn How C-Suite Leaders Transformed Revenue, Productivity, & Staff Morale Through Innovations In Clinical Documentation with Bells

The Journey of the Mental Health Association of South Central Kansas and Community Health & Counseling Services of Maine

Documentation of clinical services is a very necessary, but time consuming, function. In most specialty provider organizations – mental health, addictions, I/DD, children’s services – staff members spend 40% of their time (two days a week) on clinical documentation. The average time from session to note signing is over 3 days. And, even with that investment of time, between 15% and 45% of clinical documentation has missing or erroneous information.

But for the first time, provider organization managers can decrease the time spent on clinical documentation – and increase accuracy of the information – using artificial intelligence. New technology allows clinical team members to cut their documentation time in half. In this informative webinar, you will learn how two organizations realized a significant ROI using new AI technology. Join Monica E. Oss, CEO of OPEN MINDS and the executives of Community Health and Counseling Services (CHCS) in Maine and Mental Health Association (MHA) in Kansas to hear how they reduced costs and gained a competitive advantage.

Attendees of this webinar will take away:

  • The current performance metrics for clinical documentation in specialty provider organizations
  • How artificial intelligence solutions can reduce clinical documentation time and improve clinical documentation quality
  • The use of enhanced clinical documentation processes to increase productivity and reduce risk around audit recoupments


Bailey Blair, Clinical Liaison, Mental Health Association of South Central Kansas

Bailey Blair is a micro- and macro-level social work practitioner with more than ten years of experience in a variety of roles in the behavioral health system. As the Clinical Liaison for the Mental Health Association of South Central Kansas, Bailey provides coordination and clinical support for consumers entering mental health services from inpatient psychiatric care, correctional facilities, homeless shelters and other community providers. Bailey’s responsibilities include diagnostic assessments, treatment planning, clinical auditing and oversight, and student recruitment and supervision. Bailey also serves as the co-chair of the Sedgwick County Suicide Prevention Coalition and is a member of the Kansas Governor’s Behavioral Health Services Planning Council Prevention Subcommittee and the State Suicide Prevention Workgroup. Bailey is also the Vice-President and Lead Trainer for StopSuicideICT.

Dale Hamilton, MEd, MSB, Executive Director, Community Health and Counseling Services of Maine

Dale Hamilton is the Executive Director of Community Health and Counseling Services. Dale began his professional career at CHCS in 1992 soon after completion of his M.Ed. from the University of Maine and his M.S.B. from Husson College. Dale has been involved in Maine’s behavioral health system for 30 years. He remains an active member of the executive committee of the statewide professional organization committed to promoting, protecting, and preserving community mental health care for people living in Maine.

Mary Jones, LCMFT, LCAC, President / Chief Executive Officer, Mental Health Association of South Central Kansas

Mary is the President/CEO of the Mental Health Association of South Central Kansas and part time faculty at Friends University in Wichita, KS. She has developed community-based service programs for people with mental illness for the last 25 years. Her professional highlights include housing development for people with severe mental illness and seniors, and opening/expanding outpatient treatment programs including therapy, medication services and treatment for substance use disorders. Mary spent many years as the Compliance Officer of the organization and was instrumental in the adoption and implementation of its EHR. She is President of the Kansas Mental Health Coalition and a board member of the Kansas Behavioral Sciences Regulatory Board. She is a Licensed Clinical Marriage and Family Therapist and a Licensed Clinical Addiction Counselor.

Leslie Lennig, LCSW, Regional Manager for the Southern Region, Community Health and Counseling Services of Maine

Leslie Lennig, LCSW, has worked for Community Health and Counseling Services (CHCS) for over 10 years. Currently, she is the Regional Manager for the Southern Region of CHCS, as well as the Clinical Lead for the agency.  Ms. Lennig received her MSW from Boston College Graduate School of Social Work in 2006, but has been working in the field since 1998. Ms. Lennig has co-written two curriculums that have been utilized with at-risk youth in Central and Southern Maine since 2006 – The Adolescent Anger Management Program and Skills for Responsible Thinking. Ms. Lennig is extensively trained in trauma informed practices, specifically Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), as both a practitioner and as a supervisor. In her current role, she oversees many programs such as therapeutic foster care, child and adult case management, outpatient therapy, the Early Childhood Consultation Program, the Resource Parent Care Team, home-community based treatment, and the Crisis Care Coordination program. As the Clinical Lead for the agency, she has been involved in several projects, including Bells, the Consumer Engagement Forum, and providing group supervision for all of the licensed clinicians in the agency. Ms. Lennig is also working on developing several initiatives including the internal staff development institute, the ethics review board, and the case review council. She has lived in Maine for 23 years and enjoys spending time outdoors fishing, ATVing, snowmobiling and hiking with her wife at their place on Moosehead Lake.

Monica E. Oss, CEO, OPEN MINDS

Monica E. Oss, M.S. is the founder and chief executive officer of OPEN MINDS, a national market intelligence and strategic advisory firm specializing exclusively in the markets of the health and human service field serving consumers with chronic conditions and complex support needs. For the past three decades, Ms. Oss has been at the forefront of clinical, management, and technological innovation in the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. She leads a team of 200+ advisors, subject matter experts, and analysts focused on a single mission – to improve the care delivered to these consumers by supporting the business information needs of the organizations that finance and deliver their care.

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